Communication within the teams and stakeholders
Communication is heart of human interaction, if you can effectively communicate with customers, it can lead to increased sales, repeat business and referrals
Stakeholder are people and organization
How to talk with your customer
- Patience is a must : capture the detail, great service is better than fast service
- Accuracy of information is key
- Proactive approach always delight customers : Keep customer inform
- Attentiveness helps : don't miss out any important details
- Avoid interrupting : interrupting customers will upset them
- Know your product/service offered inside out : ensure that all the employees are trained and well aware of product
- Honesty works every time : don't say 'I think' or 'It could be', it will create doubts about your product, they are angered when their expectations are not set right!
- Active Listening and acknowledgements do wonders : customer doesn't have to repeat himself, also, use positive words, give them confidence that you are around to help them
- Analogies help in getting your message across : use non technical terms and put it in simple language when customer not understand
- Don't take short cuts : always did more than what you were expected to do
- Make sure all information regarding your project is presented in a transparent way : honest and easy to comprehend format
- Communicate with stakeholders in the manner that works best for them : use the most suitable communication channel
- Do not judge what your stakeholders value, instead seek to understand why
- Provide feedback to stakeholders on how their interests and issues are addressed and resolved
- Keep a careful record of all aspects of stakeholder communications that occur over time : to prevent misunderstanding and delays